Not sure where to find your VIN? During the testing of a device, if it fails there is information on the failure sent to both - Uconnect Engineers and the deice Engineers where at that time they work together to find out what is causing the issue. Even when the phone was not plugged in, just the empty cable. I just picked up my new WK2, 2018 Sterling. I purchased a 2011 Grand Cherokee in august of last year. so passengers can watch movies, play games and surf the internet Requires additional … I use a 32 GB SanDisk Ultra Fit USB 3.0. Under Settings, press the Bluetooth® button and turn Bluetooth on. https://www.macworld.co.uk/feature/...ernatives-itunes-for-ripping-cds-mp3-3659456/, VerticalScope Inc., 111 Peter Street, Suite 901, Toronto, Ontario, M5V 2H1, Canada. I have exactly the same problem as the OP's on my 18. Pairing devices has never been easier. My Uconnect is factory installed on my 2005 Dodge Truck. How do you guys get your CDs or music collections to copy onto thumb drives correctly? If this is a known issue, it should be addressed. Just enter your 17-digit Vehicle Identification Number (VIN) to get started. I use the USB port in the front of the unit for file transfers and not playback, though it does start to play the tunes when I first plug the jump drive in. I have a 64gb Sandisk Ultra Fit (or similar) and I've probably had to unplug and plug back in my USB stick with my music on it 5 or 6 times since I've owned my jeep (bought last December). For the 2021 model year, there are 12 different Jeep Wrangler configurations to choose from. I have an Ipod that has worked faithfully in my Jeep Cherokee (UCONNECT) and my Mercedes for over 7 years, but on the 2018 Jeep Wrangler (UCONNECT) i just bought, the device does not become accessible through the car's touchscreen. At shop prices I really don’t want to deal with “might”. See dealer for details. Say "device pairing" when prompted. Customer Care is open 24 hours a day, 7 days a week By Email Click here to send us an email By Mail FCA US LLC. I do have sound level issues when using carplay or BT but it's still good quality albeit not as loud as USB or radio can be. I downloaded the new version 15 from Uconnect using my VIN. Uconnect is the interface used by Jeep, Dodge, Ram, Chrysler, and FIAT vehicles, that allows owners control of their car’s advanced computer systems. Sorry about your issues, I hope that either FCA or uconnect can address all these issues. Bluetooth is activated on my phone, and I check to ensure the LG Shine was recognized on the UConnect website. Also tried stick in first then turning to "RUN". Looking for a map update for your Uconnect® system? I can’t get my MacBook Pro to do anything but burn them to CDs. Took it to the dealership while it was happenings, my service guy couldn't get his iPhone to connect, car play didn't work, did connect device on the media. I can't connect my phone to uconnect. When UConnect is trying to detect the phone, I was searching for devices on my phone - nothing happened. I also have the Uconnect(R) 430 CD/DVD/MP3/HDD, but with a 4th gen 64GB iPod touch. Thinking this must be some madness, I tried rephrasing the question and no - she indicated she understood the question but the answer was that neither UConnect nor Jeep provides information about the mass storage formats allowed and file limits for the USB connections. Saved to my Desktop. There are two control buttons on the rearview mirror for the uconnect. Call 1-877-855-8400. Whether you’re stuck between the Wrangler Sport vs. Wrangler Sahara or the Wrangler Sahara vs. Wrangler Rubicon, take a look at our guide to the Wrangler trim levels below to find your perfect match for the Kansas City roads. When it happens, it happens when I first start the vehicle, works fine until I turn the ignition off. Comes up with "Files Not Supported". Stopped going to that dealer for service and will never go back to buy another car (that would be Brunswick Auto Mart, Brunswick, Ohio). I don't know how some of these service departments stay in business. I was having the same problem with my aftermarket head unit. Thanks for your reply Mikemel10. This is the Uconnect® support page for Jeep vehicles like the Jeep® Wrangler, Gladiator & Cherokee. Anyone else having issues with their phone when connected via USB coming up "device not supported"? UConnect™ is a voice-activated, hands-free, in- vehicle communications system. Your smartphone integrates seamlessly with your available Uconnect® system to let you make and receive calls, reply to text messages using your voice, play songs and more, right from your Jeep® Brand vehicle. Using a 32gb SanDisk cruiser UBS v2.0. Check out the step-by-step instructions on how to pair your compatible smartphone to your Uconnect® system. I was surprised to find that it did not clear out all my preset stations and my phone connected right away without have to pair it again like you would if it was a brand new device. Upvote (38) Subscribe Unsubscribe. ... Not once have I observed this while the device … I’m going to try to burn everything I have into MPEG or the best available format on USB. Turned out to be the USB cable between the head unit and the phone. So I'm having the issue of it not finding my phone connected to USB, no rhyme or reason why. Auburn Hills, MI 48321-8007 Emergency service or remote service assistance (for Uconnect® Access subscribers only) Call 1-855-792-4241 When I plug it back in, it remembers what I last was listening too. The phone did not detect the system (or the system didn't detect the phone). I’m so disappointed with Jeep and Uconnect. JavaScript is disabled. Box 21-8007. Learn how to use the bluetooth connection on your 2017 Jeep Compass MP. The Ipod touch worked perfectly on the Uconnect system. See the Disc Mode section in this manual for information on supported CD/DVD formats. Any help? It really makes me consider not buying another one. Download a list of voice commands that are recognized by your Uconnect® system. Click here to be directed to the web store. You'll see how to pair all kinds of devices. Nothing similar happened with my previous GC's. Community content may not be verified or up-to-date. That is a ridiculous answer from the dealer. Enjoy the features of your smartphone with the convenience of your Uconnect system. I did a bunch of research adn found this procedure to do a hard reset. Check your dash, driver-side doorjamb or vehicle registration. Hey champagneinhand I hadn't realized your iphone sound levels were that bad with the uconnect unit. The Jeep Uconnect is a voice-activated, complete in-dash infotainment system which comes with newer Chrysler Jeep models either as a MOPAR dealer-installed option or a factory-installed option. Before the Uconnect system shows up in Bluetooth the Bluetooth Settings screen will look similar to the below where you may have other Bluetooth devices showing or not.After a couple seconds the Uconnect system will display as "Hands Free" as shown in the below image. I finally took it in to have service check it out. What are the 2021 Jeep Wrangler Configurations? Say "pair a device" when prompted. Executed it to unzip to my reformatted (FAT 32) 8GB plain memory stick. Use your iPhone to get directions with Apple ® Maps, listen to your Apple Music ® subscription with a 6-month trial included, make calls and send messages—all through the Uconnect ® touchscreen or with your voice through Siri ®, your … I read a few other posts and it can take hours to fix. Environment Uconnect system for Chrysler, Fiat, Jeep, Dodge, and RAM vehicles Answer Uconnect supports Android phones running the operating system Marshmallow (6.0) or higher. I'm stilling having the same issue. Language selection. Your iPhone ® works with Apple CarPlay ® to give you a smarter, safer way to use your iPhone in your vehicle. APPLE CARPLAY ®. Connect compatible smartphones, tablets, gaming systems, digital cameras and more to the available Uconnect ® Theatre Certain features require compatible streaming device and may use your device’s existing data plan. It lets you stay connected to your vehicle from nearly anywhere with remote commands and features, entertainment options, available Navigation guidance, integrated communication functions and more. If the device company doesn't work with the Uconnect Engineers to fix the issue, then the device is not added to the list. Doesn't happen every time. I also have the same problem on my '18 Altitude as original poster. Do not insert anything other than the supported CD/ DVD formats. 2018 Jeep Grand Cherokee (uConnect 8.4N) Details. I have connected my touch to the USB connection in the glove-box numerous time without any problems. Just got back from the dealer this morning. STEP 2: On your Uconnect® touchscreen Select “Phone”, Select “Settings”, press “Paired Phones” and then “Add Device”, or Select “Settings”, press "Phone/Bluetooth", press “Paired Phones” and then “Add Device”. I have been reading everyones posts on here about the ipod touch not working in the jeeps with Uconnect. Notice it states that it is not yet paired,,,,, For a better experience, please enable JavaScript in your browser before proceeding. Select your Chrysler, Jeep, Ram Trucks or Dodge vehicle. See if you qualify for a software upgrade. UCONNECT ® THEATRE . I'm sorry to hear the issue was not resolved. Jeep Garage is where you can talk about all your favorite jeeps including the Cherokee, Liberty and Grand Cherokee. Uconnect ® is the award-winning connected platform built into Select Chrysler, Dodge, Jeep ®, Ram and FIAT ® + Brand vehicles. On my 2018 WK2 with Uconnect 4c Nav, quite often (not always) with a US pllugged into the media center, I get an error message that tells me the USB "no media files found" or to "connect device". I teased in my 2016 Cherokee Trailhawk and I am floored that my audio needs to be cranked to 33 or higher to hear anything off my iPhone. P.O. Your in-vehicle and outside experiences merge for seamless access to the features you rely on. UConnect™ allows you to dial a phone number with yo ur cellular phone using simple voice commands (e.g., “Call Mike” ”Work” or “Dial 248-555-1212”). The mechanic/tech working on it acknowledge the issue/problem. Then I got a call from the service director who told me they can't fix it and just use Apple CarPlay..."that what it's for". Truck is a couple months old and worked fine in the beginning as well as android auto. From entertainment and information to navigation and remote vehicle access, Uconnect is the platform drivers use to access these features and more. Have questions about using voice commands, SiriusXM Guardian™ or Uconnect® Access? FCA US LLC strives to ensure that its website is accessible to individuals with disabilities. Say "setup" when prompted. It wasnt until about 5 months ago, when I plugged my ipod in to my computer to update songs that it stopped working with Uconnect. Having the same issue with 2108 Grand Cherokee. should not be used in the CD/DVD player. For a long time my uconnect would not fully function with my bluetooth phone and then lately it quite working most of the time. Your smartphone integrates seamlessly with your available Uconnect® system to let you make and receive calls, reply to text messages using your voice, play songs and more, right from your Dodge Brand vehicle. Should you encounter an issue accessing any content on driveuconnect.com, please contact our Customer Service Team at, https://www.chrysler.com/webselfservice/chrysler/EmailPage.html. Enjoy the features of your smartphone with the convenience of your Uconnect system. The only thing that seems to work most of the time (Without having to stop/restart the engine completely) is going to the Phone\Bluetooth settings, hitting Paired Audio Devices, and Disconnect. They said they had to disconnect the battery for 45 mins to reset it and now it works. Is anyone having problems with their phone not connecting to uconnect? Find information about system updates, bluetooth, & more. Took it to the dealership while it was happenings, my service guy couldn't get his iPhone to connect, car play didn't work, did connect device on the media. My truck is 2019 dodge ram 1500 sport 12 inch screen. 0.96 or higher. The volume output issues with my iPhone are similar to champagneinhand's as well. (No backup or other drives) Put truck to "RUN", wait for full boot up. What happens when your Jeep® Brand vehicle and smartphone become one? Now it wont even charge just keeps saying " device not supported. Make calls , send text messages , access select apps and more using your voice, Uconnect® touchscreen or steering wheel-mounted controls . They must make a fortune off warranty repairs because no one would voluntarily go there and pay for service. Insert stick into media hub. Uconnect® System Support. I am not having any problems with that site either, but not to belabor this, here is a copy/paste of the instructions it gives: YOUR PAIRING INSTRUCTIONS Step 1: Complete the following steps on the system: Push phone button. Not my first rodeo with Fiat, Chrysler, Jeep products. Hopefully this is a simple software issue that can be addressed in future firmware updates. We’ve got answers. It worked fine for a while then I started to get the warning message about "USB media file not available" "USB Error", etc. Then, with the USB cable already plugged in, about 2/3 of the times I try this, it finally detects USB as a valid source. Do not insert more than one CD/DVD at a time into the drive slot. Page 11 (e.g., Headset to access the system. I unplug it and plug it right back in and it works fine, even picking up with the same track it was playing before. With tutorials on everything from voice commands to available Navigation, you’ll be up and running in no time. The abilities of your Uconnect system are dependent on which year, make and model Jeep you have and, therefore, which Uconnect system it’s outfitted with. Her suggestion was "to try it and if it did't work, try a different one." My jeep is new 2019 it worked when i first got the jeep then it stopped paring 19 Answers. Connecting to Android Auto, Report an issue, English. So I'm having the issue of it not finding my phone connected to USB, no rhyme or reason why. MEDIA MODE 23 • The Uconnect 5.0/5.0 NAV system does not support Shuffle USB hubs connected to the USB port of the vehicle. It paired when I first got the Jeep then it stopped and I can't get it to pair. Eventually it times out. nect to each other without wires or a docking station, so For Uconnect™ customer support and a list of compat- Uconnect™ Phone works no matter where you stow your ible phones, call 1–877–855–8400.

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